FAQ - (frequently asked questions)

Questions About Your Order

Question: When can I expect to receive my order?
Answer: The average delivery time is 6 to 8 business days.

Question: The estimated delivery date has passed. Where is my order?
Answer: In 99% of cases, orders are delivered on time. Unfortunately, delays can sometimes occur in the delivery process.

If you have not received your order 3 days after the expected delivery date, please contact us.

Question: Some items are missing from my order.
Answer: If you ordered multiple products, they may be shipped separately. There is usually a 3-business-day gap between the first and second parcel.

Question: How much are the shipping fees?
Answer: We cover the shipping costs for your order.

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Questions About Returns and Exchanges

Question: I’m not satisfied with my order. Can I return it?
Answer: Yes, you can return any order within 30 days.

Question: I want to return an item. What should I do?
Answer: Visit our Returns & Exchanges page. You will find a simple 4-step process to return your order.

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Questions About Tracking Your Parcel

Question: Where can I find my tracking code?
Answer: Your tracking code is available on your order confirmation page. If you lost it, email us and we will resend it to you manually.

Question: My tracking code shows no information. How is that possible?
Answer: Tracking information becomes available once your parcel has been received by the carrier.